1. Notification Period: Please notify us of any damage within 30 days of receiving the order. Damage reported to us after 30 days may not be eligible for refund or replacement.

2. If you have concerns with product quality/quantity, please let us know prior to use of the products, while seals are still intact. If issues are reported after use has begun, we are not able to replace or refund the item.

3. Contact Us: For assistance with damaged orders or other order-related concerns, please reach out to our customer support team via email at team@rogershood.com 

4. In order to help us serve you best, please provide your order number, a description of the damage, and photographic evidence of damaged products and packaging. If photos of the damage are not provided, we cannot guarantee our ability to refund or replace your items. This is a required part of our refund/replacement process.

5. Return Authorization: Await our confirmation before shipping the damaged item back to us. Damaged items may not need to be returned, and can be disposed of instead. Please await our confirmation before returning or disposing of damaged items.

6. Replacement or Refund: We will inspect photos of damage, and process a replacement or issue a refund, based on your preference.

7. Claims: Please allow us to submit a claim with the carrier so that we can issue your refund or replacement quicker. If customers submit claims with the carriers themselves, we are unable to refund or replace your order.

1. Notification Period: Please notify us if you have not received your package within 30 days of the original anticipated delivery date. Lost/missing packages reported to us after 30 days may not be eligible for refund or replacement.

2. Contact Us: Reach out to our customer support team via email at team@rogershood.com Provide your order number and relevant details.

3. Investigation: We will initiate an investigation with the shipping carrier and provide updates on the status.

4. Resolution: Depending on the investigation outcome, we will send a replacement order or issue a refund.

5. RogersHood Apothecary is not responsible for stolen packages. If a package was confirmed delivered to the correct address and you suspect it may have been stolen, unfortunately we are unable to take any further action.

Return Period: You may request a return of your items within 30 days of receiving your order.

Return Conditions: All items must be unopened with the seals intact. We are unable to accept returns of opened/used items.

Contact Us: Reach out to our customer support team via email at team@rogershood.com. Please provide your order number and relevant details.

Shipping Costs: Original shipping costs are not eligible for refund, and customers are responsible for the cost of return shipping, which will be deducted from your final refund.

For US customers, we will provide a return shipping label to you, and that cost will be deducted from your refund.

International customers must return products on their own terms and pay for the cost of shipping.

Return Process: When returning items, please include all original packaging. Make sure to package your items carefully to ensure they will not be damaged in transit. If items are damaged in transit due to improper packaging, they will not be eligible for a refund.

Restocking Fee: All returns are subject to a 10% restocking fee, which will be deducted from your refund.

Returns will be processed within 5 business days of receiving returned items. It may take up to 5-10 business days for refunds to show up in your bank account.

Returns must be initiated within the specified timeframe (30 days) to be eligible for a refund.

Please keep all original packaging materials for damaged orders, or take photos of all products and
packaging material and send them to team@rogershood.com.

Refunds will be processed within 5 days after a return is received.

For returns, a prepaid shipping label will be provided. If you wish to ship your order yourself, or with another carrier, please let us know and return to the address below:

Thank you for choosing RogersHood Apothecary. We appreciate your understanding of our return policies, and if you have any questions or concerns, our customer support team is here to assist you. Reach out to team@rogershood.com with any questions or concerns.

Please ship all returns to the following address:

RogersHood LLC 

361 Southwest Dr #199

Jonesboro, Arkansas 72401