A community to help you naturally heal & be your own patient advocate.

Frequently Asked Questions

Orders

  • Order Confirmation

    After placing your order you will recive a confermation email, that email will include your order number.

    If you do not recive this email please check your spam folder, if not there please contact team@rogershood.com to enquire on the status of your order.

  • How do I cancel or change my order?

    If you need to change order details or cancel your order, you can email us at team@rogershood.com for assistance. As long as it hasn’t shippet yet, we will be able to cancel your order. If your order has already shipped, we will direct you to the return policy process.

  • How to track my order?

    When your order ships, you will receive a shipping notification, that email will contain your USPS tracking number. Keep an eye on your spam folder, sometimes computer generated emails can end up there. 

Shipping & Delivery

  • Shipping Carriers:

    We offer shipping via USPS and FedEx to provide you with reliable and efficient delivery options.

    Once your order is ready for shipment, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your package.

  • Processing Time:

    All orders at RogersHood are meticulously handcrafted with care and attention to detail. 

    As a result, processing orders typically take 2-4 weeks. 

    We appreciate your patience and understanding.

  • International Shipping:

    We are delighted to offer international shipping to our valued customers around the world.

    However at this time we are unable to ship to Mexico.

    Please note that international shipping may take longer due to customs processing.

    We appreciate your understanding and patience in this matter.

  • Shipping Costs:

    Customers are responsible for all shipping costs associated with their orders.

    Shipping costs will be calculated at checkout based on the shipping method and destination.

  • Customs and Duty Fees:

    For international orders, please be aware that customs and duty fees may apply.

    These fees are determined by the destination country and are the responsibility of the customer.

    RogersHood is not responsible for any customs or duty charges incurred.

  • Delivery Issues:

    While we strive to provide accurate shipping estimates and reliable delivery services, please understand that unforeseen circumstances may cause delays. 

    If you encounter any issues with your delivery, please contact our customer service team at team@rogershood.com for assistance.

  • Order Tracking:

    Once your order has been shipped, you will receive a confirmation email with tracking information.

    Please use this information to track your order and stay informed about its delivery status.

    If you have any questions or concerns about our shipping policy, feel free to reach out to our customer service team at team@rogershood.com

    We appreciate your understanding and support.

Refund & Exchange

  • What If My Order Is Damaged Or Defective?

    1. Notification Period: Notify us of any damage within 30 days of receiving the order.

    2. Any concerns with product quality/quantity should be reported while the seal is still intact.

    3. Contact Us: Reach out to our customer support team via email at team@rogershood.com 

    4. Provide your order number, a description of the damage, and photographic evidence of damaged products and packaging.

    5. Return Authorization: Await our confirmation before shipping the damaged item back to us.

    6. Replacement or Refund: We will inspect the damaged item upon return and process a replacement or issue a refund, based on your preference.

  • What If My Order Is Lost?

    1. Notification Period: Report lost orders within 30 days of the expected delivery date.

    2. Contact Us: Reach out to our customer support team via email at team@rogershood.com Provide your order number and relevant details.

    3. Investigation: We will initiate an investigation with the shipping carrier and provide updates on the status.

    4. Resolution: Depending on the investigation outcome, we will send a replacement order or issue a refund.

    5. Customers are responsible for any stolen packages.

  • What If I No Longer Want My Order?

    Return Period: Unopened and sealed products may be returned within 30 days of the date of delivery for a refund.

    Contact Us: Reach out to our customer support team via email at team@rogershood.com  

    Provide your order number and relevant details.

    Shipping Costs: Shipping costs for returns will be deducted from your refund, but a pre-paid shipping label will be provided to you.

    Return Process: When returning items, include the original packaging. 

    Restocking Fee: All returns are subject to a 10% restocking fee, which will be deducted from your refund.

    Returns will be processed within 5 days of receiving returned items.

  • Notes And Return Shipping Adress

    Returns must be initiated within the specified timeframe to be eligible for a refund.

    Please keep all original packaging materials for damaged orders.

    Refunds will be processed within 5 days after the return is received.

    A prepaid shipping label will be provided. If you wish to ship your order yourself please let us know and return to the address below:

    Thank you for choosing RogersHood Apothecary. We appreciate your understanding of our return policies, and if you have any questions or concerns, our customer support team is here to assist you.

    Please ship all returns to the following adress:

    RogersHood LLC 

    361 Southwest Dr #199

    Jonesboro, Arkansas 72401

Common Cleansing Questions

  • How often should I cleanse?

    We recommend cleansing 3-4x per year or with symptoms.

  • Can I cleanse if I’m taking antibiotics?

    We recommend finishing your antibiotics, taking a four day break, and then starting your ParaFy cleanse.

  • Are there any medication contraindications with the ParaFy cleanse?

    Yes, you cannot cleanse if taking blood thinners or chemo meds

  • Can I cleanse while pregnant or breastfeeding?

    We do not recommend cleansing while pregnant or nursing. Our cleanse is safe for ages 3 and up, if you are nursing a child who is 3+, you are fine to cleanse.

  • Should I start my cleanse around the full moon?

    Three days prior to the full moon is a great time to begin your parasite cleanse because that is when parasites and worms start to dislodge and become most active.

  • Do I have to start my ParaFy cleanse on the full moon?

    No, you will still have a successful cleanse if you decide not to wait for a full moon to start.

  • What are drainage pathways and why are they important while cleansing?

    It is important to have drainage pathways open and flowing during any cleanse.You should be peeing, pooping, and perspiring regularly without issue before beginning your cleanse. When the parasites and toxins are released, we want them to have an available exit to make your cleansing experience as gentle and effective as possible.

  • How can I get my drainage pathways flowing and keep them that way throughout the cleanse?

    There are several tools that you can utilize to help open your pathways. Gutty is a three day pre-ParaFy colon cleanse that assists to cleanse and open that pathway. We recommend castor oil packs as often as needed, saunas, enemas, vibration plates, and of course - increased hydration throughout your cleanse.

  • When should I expect die-off symptoms to start?

    Everyone’s experience is different, and this cleanse will also differ from your next. Some people experience die-off symptoms right away, others later in their cleanse, and some will not experience them at all.

  • What kind of die-off symptoms might I experience?

    The most common die-off symptoms are flu-like symptoms. Headaches, dizziness, constipation or diarrhea, sore throat, bloating, gas, skin breakouts or a rash, anxiety, depression, irritability, and fatigue are all common die-off symptoms.